BUREAUCRACY Terms & Conditions

Please read carefully the following terms of use ("Terms") for the www.shoeembassy.com website ("Site").

The Site is provided by Shoe Embassy London Ltd ("we/us"), whose registered address is 72 Great Suffolk Street, London, England, SE1 0BL, Shoe Embassy London Ltd is a company registered in England and Wales under company number 10448917.

Any personal data which you may provide us through the Site is subject to our Privacy Policy .

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.
By submitting any material to us ('Material') you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.
We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.
You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.
You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our Judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.
We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Please note, we currently do not have the facility to reserve the products or let you know when they are back in stock. This is a service that we currently do offer via 'Notify Me'.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery notice for further information.
In order to contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be us or may in some cases be a third party. Where a contract is made with a third party we are not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
We welcome orders from most overseas addresses. Please note that local import duties may be payable on receipt. Please note however that this site and its contents do not form an agreement between us and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.

Upon receiving your order you will be redirected to payment processing website www.cardsave.com were a standard pre-authorisation check will be carried out on your payment card to carry out address checks and to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

The Site may provide, or third parties may provide, links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources. Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Copyright and Trade Mark Notice below. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for any information or services obtained by you on the World Wide Web.
The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. We will have no responsibility for any variations in colour or appearance caused by your browser software or computer system. Product specifications and descriptions are not intended to be binding and are intended to only give a general description of the products.
So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill.

So far as permitted by law, we will not be liable any for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it).

These Terms constitute the entire agreement between you and us. Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. These Terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute. We reserve the right to vary these Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

All content on this Site is protected under the Copyright, Designs and Patents Act 1988 and is Copyright © by Shoe Embassy Limited or, where applicable, independent content providers and third parties. All rights are reserved. Reproduction and/or transmission of any content, by any means, without the express permission of the owner is prohibited by law.
Shoe Embassy name and/or mark on the Site are trademarks of Shoe Embassy Limited.

The price of the Products and delivery charges on our site might change from time to time. Product prices and services displayed always include VAT.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of such cancellation. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

When you make a purchase from us please make sure you do this in the currency of your bank or credit card. Please note that it is common practice for banks and credit card providers to have different selling and buying exchange rates for currency. We do not accept responsibility for charges or differing rates of currency exchange levied by a customer's bank or credit card provider.
Items purchased at a price at the point of ordering are binding. Any items purchase previous to any markdowns will not be refunded the difference. There is an option of returning the higher priced item in its original condition, to us for either a refund or an exchange. However, if returned for an exchange, this is subject to availability.

Outlet/Sale section – All ‘was’ pricing is the original RRP. ‘Now’ pricing reflects the latest markdown price.

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods from us. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK).
If you wish to cancel an order then you must inform us by emailing returns@shoeembassy.com within seven days following the date of receipt in accordance with the Distance Selling Regulations. You must take reasonable care of the products and You must return the products to us promptly in pristine condition and original packaging. If you cancel your order, all shipping costs will be payable by you.

We do not offer free returns or refund the postage costs of returns unless products is deemed faulty.

Please send all returns to the following address:

Shoe Embassy Returns Department, 45 IO Centre, Armstong Road, Woolwich, London SE18 6RS

Please note:
We do not offer free returns or refund the postage costs of returns unless item has been approved as faulty by our claims department. See Warranty  for more details.

UK Web Returns
Returns will only be accepted providing items are returned in a fully re-saleable condition. You must take reasonable care of the products and return them unused and in the original packaging. We reserve the right to refuse a refund or exchange on items deemed not to be saleable. This does not affect your statutory rights in connection with faulty items.
You may return your purchase (or part of it) for an exchange or refund, within 14 days of receiving it, by posting the item(s) back to us at the address listed above.
Please allow 7-10 days for your return to be processed once it is received into our warehouse.
When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.
When returning the goods, please ensure that you produce the associated RETURNDS FORM filled in clearly and correctly. We won't be able to process the return if the Returns Form will be missing or not completed.

International Web Returns
Customers residing outside of the UK will be responsible for all costs associated with returning their order.
Please note: We can't be held responsible for overseas items that fail to reach their destination; therefore overseas customers may wish to send their parcel via a registered traceable service.

Purchases made via our website cannot be returned to store for an exchange or refund.
We do not accept returns through the website for purchases made in store or market stall.

UK Boutique & Bazaar Returns
Returns will only be accepted providing items are returned in a fully re-saleable condition. You must take reasonable care of the products and return them unused and in the original packaging. We reserve the right to refuse a refund or exchange on items deemed not to be saleable. This does not affect your statutory rights in connection with faulty items.
Returns/exchanges can be returned to UK street stores or market stalls only, within 14 days of purchase date.
Items cannot be returned to store or market stall if they were purchased from other web sites selling Shoe Embassy product.

We ensure that the highest standards are continuously met in the manufacture of all our products. Every product is subject to quality control. However, should your product show any manufacturing defect within 90 days, please contact our Customer Service immediately at warranty@shoeembassy.com.

Please note that all warranty cases are considered at the Head Office Claims Department, therefore only claims made via e-mail will be accepted. In the case of a recognised manufacturing defect, we undertake either to repair it, or to replace the defective product, providing we have available stocks, or to partially or fully refund the purchase price to you – depending on the nature of the defect.

Once your e-mail has been received, the decision of Head Office will be made within 5 working days and further procedure will be explained to the customer via e-mail. When e-mailing, we ask that you indicate the nature of the alleged defect, along with supporting evidence: photographs, purchase date and location of where purchased, method and amount paid.

We reserves the right to refuse to follow up on a late claim, or a claim relating to a defect for which the customer is responsible, or which derives from the nature of the product.

Please note that we will not be able to accept shoes for repair, exchange or refund if they have already been repaired elsewhere.

Materials used at Shoe Embassy
Genuine leather – inside and outside.
Winter linings: natural sheep's wool.
Soles and heels are made from various types of synthetic material including; rubber and plastic mixtures. Leather mixtures are also used for some models. Soles and/or heel tips can be changed at your own expense to suit personal preference.

Nature of the Product
All our shoes are made with 100% natural leathers. Due to tanning process, they may have slight irregularities in texture and colour. These leathers are also particularly sensitive to water and light, therefore small variations may appear over time, like fading of bright colours, scuff marks or shrinking. Please make sure your shoes must be treated with correct shoe care advice.
We will not be able to offer an exchange or refund if this is the case.
Our Shoe Embassy products are individually handmade and finished. When purchasing leather products please remember that it is a natural product and some variations between pairs in terms of colour and finishes may occur due to this nature. This is accepted by the buyer when the purchase is made and will not be considered a fault and therefore no credit will be issued.

Shoe Care Advice
In order to keep your shoes in good condition, we recommend this leather care routine is followed:

  • Spray your shoes twice with good quality leather protector before wearing them and regularly thereafter
  • Keep the leather clean and dry using a soft dry cloth
  • Always store your shoes away from light, heat and moisture
  • Protect leather from rain and moisture at all times
  • Avoid contact with abrasive surfaces
  • We advise you use Shoe Embassy shoe care products: Nano Protector, Gel Paste Polish & Wax balm Polish


We do not offer free delivery. For more information about delivery please click here.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information.


Any offer or discount is not valid in conjunction with any other offer or promotion or when using a gift card. We reserves the right to alter, amend or withdraw any offers without prior notice in the event that unforeseen circumstances make this unavoidable.



You can find our nearest store here.

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