EXCHANGES Online Exchange

We want to make your shopping experience as seamless as possible. Why not try your purchase in the comfort of your home and return or exchange it if you need to within 28 days.

All returns within the UK are free of charge, however, residents outside of the UK may be subject to postage charges.

Please ensure that all purchases are returned unworn with original packaging and labels. Returns that do not meet our quality control inspections will not be accepted and returned to sender.

How to Exchange – UK

For a refund simply complete the Exchange & Returns form in full placing all paperwork inside the box attaching the prepaid DPD label to the outer package. Once done you can drop your package to your nearest DPD pickup shop, if you need help locating your nearest DPD Pickup Shop you can use the handy Locator App.

How to exchange or Refund – International
For a refund simply complete the Exchange & Returns form in full placing all paperwork inside the box, you may return your products to the address listed below.





SE18 6RS

We advise you email letting us know you are sending back your products and specifying which product and size you would like in return.

Online and Store returns
For us to successfully process a refund or exchange this will need to be completed via the same purchase method. Products purchased online can only be refunded or exchanged via Shoe Products purchased in store cannot be returned to Shoe and will need to return to a Shoe Embassy store to be processed. If you require more time to attend one of our stores to refund or exchange a product please contact us at so we can assist your further.

Receiving your Exchange
Exchanges are subject to stock availability this is why it is important to email us once you have sent your products back. Once received your exchange may take up to 10 working days depending on stock availability. If we find that the stock is no longer available we will contact you and offer an alternative, Store credit or Refund.

Faulty Goods
Shoe Embassy classifies products faulty if they are not satisfactory quality, fit for purpose or as described. Please note products which are damaged as a result of normal wear and tear whether by accident or misuse cannot be considered faulty.

All Products are quality inspected prior to dispatch. However, if you find your product is faulty upon receipt, you can return it for a refund within 28 days of being received. Products over 6 months would not be considered as this will be considered fair wear and tear.

Tips for trying on shoes
We recommend trying on our fabulous shoes on a carpeted surface to ensure the soles are not tarnished. This will help avoid quality control failures should you need to make a return.

Late Returns
You have the right to cancel your order within 28 days  of being received, orders returned outside of this period will be returned to sender.

Please be aware we try to show colours as true to life as possible. However, not all technology portrays image colours accurately and can vary significantly between devices.

For further advice Please contact our customer care team by emailing or Contact us on 02072520940

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