We want to make your shopping experience as seamless as possible.
You have 28 days from the date of purchase for an exchange or refund providing the product is within its original packaging is unworn and in a resalable condition, along with the original receipt as proof of purchase.
Online and Store returns
For us to successfully process a refund or exchange this will need to be completed via the same purchase method. Products purchased online can only be refunded or exchanged via Shoe Embassy.com. Products purchased in store cannot be returned to Shoe Embassy.com and will need to return to a Shoe Embassy store to be processed. If you require more time to attend one of our stores to refund or exchange a product please contact us at Ask@Shoeembassy.com so we can assist your further.
All sale items are non-refundable and can only be exchanged in the original condition and for the same purchase price. If the exchange cost is less than the original purchase price, the difference will not be refunded and issued as a Credit Note. We reserve the right to refuse a refund on items that are deemed not to be saleable.
Receiving your Refund
Your refund will be credited to the original payment method and card payments can take up to 10 working days.
Shoe Embassy classifies products faulty if they are not satisfactory quality, fit for purpose or as described. Please note products which are damaged as a result of normal wear and tear whether by accident or misuse cannot be considered faulty.
All Products are quality inspected prior to being sold. However, if you find your product is faulty, you can return it for a refund within 28 days of purchase. Products over 6 months will not be considered as this will be considered fair wear and tear.
Tips for trying on shoes
We recommend trying on our fabulous shoes on a carpeted surface to ensure the soles are not tarnished. This will help avoid quality control failures should you need to make a return.
You have the right to cancel your order within 28 days of being received, orders returned outside of this period will be returned to sender.
For further advice Please contact our customer care team by emailing Ask@Shoeembassy.com or Contact us on 02072520940