Returns will only be accepted providing items are returned in a fully re-saleable condition. You must take reasonable care of the products and return them unused and in the original packaging along with a valid proof of purchase. We reserve the right to refuse a refund on items that are deemed not to be saleable.
All sale items are non-refundable and can only be exchanged in the original condition and for the same purchase price. If the exchange cost is less than the original purchase price, the difference will not be refunded.
- This does not affect your statutory rights in connection with faulty items.
- Returns will only be accepted at UK Boutiques or Market Stalls, within 14 DAYS of the purchase date.
- Items cannot be returned to store or market stall if they were purchased from other websites selling Shoe Embassy products.
- Refunds cannot be offered on sale items.