RETURNS Online Returns

We want to make your shopping experience as seamless as possible. Why not try your purchase
in the comfort of your home and return or exchange it if you need to within 28 days.

All returns within the UK are free of charge, however, residents outside of the UK may be subject to postage charges.

Please ensure that all purchases are returned unworn with original packaging and labels. Returns that do not meet our quality control inspections will not be accepted and returned to sender.

How to Refund – UK
For a refund simply complete the Exchange & Returns form in full placing all paperwork inside the box attaching the prepaid DPD label to the outer package. Once done you can drop your package to your nearest DPD pickup shop, if you need help locating your nearest DPD Pickup Shop you can use the handy Locator App.

How to Refund – International

For a refund simply complete the Exchange & Returns form in full placing all paperwork inside the box, you may return your products to the address listed below.

SE18 6RS

Online and Store returns
For us to successfully process a refund or exchange this will need to be completed via the same purchase method. Products purchased online can only be refunded or exchanged via Shoe Products purchased in store cannot be returned to Shoe and will need to return to a Shoe Embassy store to be processed. If you require more time to attend one of our stores to refund or exchange a product please contact us at so we can assist your further.

Receiving your Refund
Your refund will be credited to the original payment method or as store credit depending on how you wish to proceed. Please note that refunds can take up to 10 working days to show in your account due to varying processing times between payment providers.

Faulty Goods
Shoe Embassy classifies products faulty if they are not satisfactory quality, fit for purpose or as described. Please note products which are damaged as a result of normal wear and tear whether by accident or misuse cannot be considered faulty.

All Products are quality inspected prior to dispatch. However, if you find your product is faulty upon receipt, you can return it for a refund within 28 days of being received. Products over 6 months would not be considered as this will be considered fair wear and tear.

Tips for trying on shoes
We recommend trying on our fabulous shoes on a carpeted surface to ensure the soles are not tarnished. This will help avoid quality control failures should you need to make a return.

Late Returns
You have the right to cancel your order within 28 days of being received, orders returned outside of this period will be returned to sender.

Please be aware we try to show colours as true to life as possible. However, not all technology portrays image colours

accurately and can vary significantly between devices.
For further advice Please contact our customer care team by emailing or Contact us on 02072520940

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